Car and heavy vehicle servicing terms and conditions

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General information

AJB Diesel Mechanical Services Pty Ltd By booking your vehicle with AJB Diesel Mechanical Services Pty Ltd, you accept these Terms and Conditions. This agreement is governed by the laws of New South Wales. We will use reasonable endeavours to notify you of any changes to these Terms and Conditions

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Estimates and Payment

Where requested we provide an estimate of the cost of all work to be undertaken. The estimate will be discussed with you prior to work being commenced on your vehicle. Estimates remain valid for 7 days. All estimates and prices include GST.

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You understand that larger vehicles may require high quantities of oil during servicing. AJB Diesel Mechanical Services Pty Ltd may at its sole discretion, and without contacting you for authorisation, charge an amount to cover the cost of the oil used in the service.

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Should additional work be found necessary during the course of the service which would cause the estimate to be exceeded, we will contact you to explain the additional work required and to seek your authorisation for the additional costs to be incurred before proceeding.

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A detailed tax invoice outlining the work carried out and associated costs will be provided once the work is completed. Payment must be made in full on the day of the work being completed and prior to collection of your vehicle. We accept cash, credit cards and electronic transfer. Payment made by Visa or MasterCard credit cards will incur a surcharge of 2.2%.

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Trading terms for customers operating an authorised trading account with AJB Diesel Mechanical Services Pty Ltd must be paid in full within the account terms and conditions.

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Advertised prices

All of our advertised prices are subject to change without notice, however we will update our prices regularly in written information that we provide.

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Liability

Certain State and Commonwealth legislation, including the Competition and Consumer Act 2010 (Cth), imply warranties or conditions or impose guarantees or obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions. Other than those statutory provisions, we exclude all conditions and warranties which may be implied by law.

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To the maximum extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to:

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1. In the case of services supplied or offered by us, either:

a. the re-supply of those services

b. the payment of the cost of having those services re-supplied

2. In the case of goods supplied or offered by us, either:

a. the replacement of the goods or the supply of equivalent goods

b. the repair of the goods

c. the payment of the cost of having the goods replaced

d. the payment of the cost of having the goods repaired

3. To the maximum extent permitted by law, we will not be liable to you or any third parties for:

a. any claim, whether that claim arises in contract, tort (including negligence) or statute

b. any loss (including loss of profits or special, indirect, incidental or consequential loss)

c. damage, injury or death to any person or property, arising out of or relating to the products sold by us or the services performed by us
 

Registration of your vehicle

1. You understand that driving an unregistered vehicle is illegal and warrant that your vehicle is registered in accordance with the state/territory legislative and regulatory requirements applicable to your vehicle. Where your vehicle is not registered you will ensure that you take all necessary steps to notify us that your vehicle is unregistered.

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2. Where you have not notified us in accordance with clause 12.1 that your vehicle is unregistered you agree to indemnify us for any fines, penalties, loss, damage, injury or death caused to any person or property when we are driving or otherwise operating your vehicle.

 

Lien

As part of these terms and conditions you acknowledge that where invoices are not paid we hold a lien over the vehicle belonging to you which is in our possession.
 

Storage and disposal of uncollected vehicles

If we exercise a lien over the vehicle or if you do not collect the vehicle within 2 days from the time it is ready for collection a vehicle storage fee of $25.00 per day will apply.

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If we cannot contact you using reasonable efforts, or you do not collect the vehicle or discharge any lien we hold over the vehicle belonging to you, within 3 months from the time the vehicle is ready for collection we are entitled to sell or dispose of the vehicle by any reasonable method at your expense without any further notice to you. We will apply the proceeds of the sale or disposal of the vehicle to the sums you owe us and return the balance to you. If the proceeds received from the sale or disposal of the vehicle are not sufficient to discharge the amounts you owe us, the outstanding amounts will be owed by you to us as a debt. After such sale or disposal of the vehicle we will be discharged from any liability whatsover in respect of the vehicle.
 

Parts and lubricants

AJB Diesel Mechanical Services Pty Ltd uses quality aftermarket parts and lubricants that meet or exceed the specifications of those originally fitted by your vehicle manufacturer. Should you wish to use an alternate brand or product, AJB Diesel Mechanical Services Pty Ltd will take reasonable action to source that part or product for you, although this may impact on the pricing and time commitments of your car service or repair.

Referral to an Approved Repairer

In certain circumstances AJB Diesel Mechanical Services Pty Ltd may recommend an Approved Repairer to you. This is a recommendation only and AJB Diesel Mechanical Services Pty Ltd receives no fee for referral nor plays any part in the pricing or operations of these independent businesses. AJB Diesel Mechanical Services Pty Ltd is in no way responsible for any work an Approved Repairer carries out on your vehicle.

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Manufacturer extended warranties

You understand that some car manufacturers provide extended warranties that may not entitle AJB Diesel Mechanical Services Pty Ltd to service your car. It is your responsibility to ensure that work completed at AJB Diesel Mechanical Services Pty Ltd does not affect or void an extended manufacturer warranty.
 

Privacy statement

AJB Diesel Mechanical Services Pty Ltd, collects your personal information in order to provide you with its products and services and for internal administration and operational purposes, market and customer satisfaction research and in order to comply with legislative and regulatory requirements. If you do not provide your personal information, AJB Diesel Mechanical Services Pty Ltd may not be able to provide you with its products and services. AJB Diesel Mechanical Services Pty Ltd may use your personal information and disclose it to its related bodies corporate and third parties in order to inform you about products and services provided by AJB Diesel Mechanical Services Pty Ltd. If you do not wish to receive direct communications from AJB Diesel Mechanical Services Pty Ltd, its related bodies corporate or third parties, please contact us at kendyl.blacklock@ajbdiesel.com.au.

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Matters outside our reasonable control

We will not be liable for any delay in performing, or any failure to carry out repairs to your vehicle to the extent that such delay or failure results from events or circumstances outside our reasonable control. You understand that when repairing your vehicle the power supply in your vehicle may be temporarily interrupted. This may cause your audio system to lock and require an unlock code. We will take reasonable steps to prevent this from happening however it is usually outside our control. The unlock code for your audio system is supplied by the manufacturer of your vehicle and any cost incurred by us in unlocking your audio system will be your sole responsibility.

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AJB Diesel Mechanical Services Pty Ltd Warrenty

AJB Diesel Mechanical Services Pty Ltd guarantees the parts and labour that it supplies and uses in the servicing of your vehicle for the time period or kilometres travelled (whichever occurs first) outlined in the following warranty conditions. The AJB Diesel Mechanical Services Pty Ltd warranty does not apply to parts which are second hand however this does not affect your statutory rights and the non-excludable guarantees provided under Australian Consumer Law will apply to any second-hand parts supplied and used by AJB Diesel Mechanical Services Pty Ltd

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1. Warranty period

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Car and heavy vehicle servicing and engine maintenance - 12 months or 20,000km

General mechanical repairs                                                   - 12 months or 20,000km

Flushing services                                                                    - 12 months or 20,000km

Brakes                                                                                      - 12 months or 20,000km

Batteries                                                                                  - (as per manufacturer’s warranty) - Ranges from 6 to 36 months

Suspension and steering                                                        - (as per manufacturer’s warranty) - Ranges from 12 to 24 months
 

Except as set out in the below paragraph, AJB Diesel Mechanical Services Pty Ltd only uses high quality parts that meet or exceed the vehicle manufacturer’s specifications.

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If a new or reconditioned part is not available for your vehicle AJB Diesel Mechanical Services Pty Ltd can fit a second hand part. Where a second hand part fitment is required AJB Diesel Mechanical Services Pty Ltd will notify you first and seek your consent to fit that part.
If we fit a part or parts covered by a part manufacturer’s guarantee that extends beyond the AJB Diesel Mechanical Services Pty Ltd warranty period, we will uphold this warranty period and fit any replacement parts offered by the part manufacturer at no charge.

If carrying out this work requires AJB Diesel Mechanical Services Pty Ltd to purchase additional parts or provide labour not covered by the part manufacturer’s guarantee, there may be an additional charge and you will be notified of this before any work commences.
 

2. What we cover in your AJB Diesel Mechanical Services Pty Ltd warranty

Should any part be incorrectly fitted by AJB Diesel Mechanical Services Pty Ltd or found to be defective* during the warranty period, we will replace refit or rectify the part at no charge.**

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If requested, we are happy to make all replaced parts available for inspection at the time you collect your vehicle.

Where the work conducted is windscreen chip repair or windscreen repair, performed by authorised subcontractors AJB Diesel Mechanical Services Pty Ltd provides you with a warranty on workmanship and materials for as agreed by AJB Diesel Mechanical Services Pty Ltd and the authorised subcontractor. AJB Diesel Mechanical Services Pty Ltds’s warranty does not cover faults caused by: physical damage (including impact damage); your neglect or negligence; abuse, misuse of your vehicle; driving your vehicle or

pre-existing faults in your vehicle (including rust and corrosion); or fair wear and tear.

It is possible that during the repair process the glass can crack and become unrepairable. If this happens, AJB Diesel Mechanical Services Pty Ltd will not charge for the repair.

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If the repaired chip subsequently cracks, at your option, AJB Diesel Mechanical Services Pty Ltd will refund the paid cost of the repair or deduct the paid cost of the repair from the cost of a new windscreen.

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3. What is not covered by your AJB Diesel Mechanical Services Pty Ltd warranty?

There are six ways in which you will void your AJB Diesel Mechanical Services Pty Ltd warranty:

a. if you use your vehicle in competition, on a closed circuit or as part of any timed event

b. if at the first sign of a malfunction, the vehicle continued to be driven

c. if you remove the part or parts originally fitted by AJB Diesel Mechanical Services Pty Ltd to the vehicle

d. if the part or parts are damaged by misuse or accident, in particular by engine backfire or malfunction

e. if warranty work is performed elsewhere, unless the work has been authorised in writing by the AJB Diesel Mechanical Services Pty Ltd Operations Manager in advance of any work being undertaken

f. AJB Diesel Mechanical Services Pty Ltd does not use customer supplied parts and they are not covered by warranty

g. where we suspect the vehicle may have been/is overloaded.

 

4. Statutory warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under the AJB Diesel Mechanical Services Pty Ltd warranty are in addition to other rights and remedies under a law in relation to the goods and services.

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5. What you should do if you have a problem?

a. contact the AJB Diesel Mechanical Services Pty Ltd where the work was completed

b. arrange a convenient time for the repair work to be undertaken

c. bring your vehicle and original invoice to AJB Diesel Mechanical Services Pty Ltd (at your cost) where we will work with you to resolve the problem unless the vehicle is unfit to be driven or where driving the vehicle will cause more damage

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* Applies to manufacturer’s defects only.

** Parts fitted under the AJB Diesel Mechanical Services Pty Ltd warranty will only be covered for the remainder of the original warranty period, which commences from the date of the initial invoice.

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